Process Improvement Specialist

Profile

u003cpu003eThe Lead Business Process Engineer is responsible for consistently executing business process improvement strategies across the group. The position will work with subject matter experts in identifying and executing process improvement projects that sustainably improve customer and employee experiences while measurably enhancing overall Group performance. This position requires leadership, change management and technical competence. The position will report to the AVP Process Improvement u0026amp; Automation.u003c/pu003eu003cpu003e u003c/pu003eu003cpu003eWhat does a Lead Business Process Engineer's workday look like?u003c/pu003eu003cpu003e u003c/pu003eu003cpu003eLead Process Improvement projects that deliver measurable business results through effective process development, integrated project/change management and implementation.u003c/pu003eu003cpu003eBuild commitment to business process management and improvement across the organization laying foundations for the deployment of Lean transformation and continuous improvement initiatives throughout the enterprise.u003c/pu003eu003cpu003eManage multiple initiatives of significant scope and complexity. Perform complex work assignments and problem resolution across systems, processes and/or channels.u003c/pu003eu003cpu003eIdentify, analyse and scope process improvement opportunities. Partner with key stakeholders to ensure alignment with strategic priorities.u003c/pu003eu003cpu003eShape vision mobilize commitment and lead team to change process, systems and structures.u003c/pu003eu003cpu003eProvide data driven insight on key business issues. Identify information flows across the business, and the relationships between those entities. Resolve issues and navigate obstacles to deliver work product.u003c/pu003eu003cpu003eUtilize knowledge of customers, products, processes and Continuous Improvement expertise to analyse business problem(s) and determine the best methods (people, process and/or technology) to resolve defects and issues.u003c/pu003eu003cpu003eServe as a technical leader in the deployment of Business Process Engineering through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving). Work as part of a team. Train, coach, and mentor team members and group employees to achieve results through the understanding and application of process improvement tools and methodologies.u003c/pu003eu003cpu003eWork with process improvement experts and other stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.u003c/pu003eu003cpu003eProvide expertise and share best practices regarding Process Improvement tools, methodologies, and team leadership.u003c/pu003eu003cpu003e u003c/pu003eu003cpu003e u003c/pu003eu003cpu003e u003c/pu003eu003cpu003e u003c/pu003eu003cpu003eu003cstrongu003eWhat's required for the position:u003c/strongu003eu003c/pu003eu003cpu003e u003c/pu003eu003culu003eu003cliu003eBachelor's degree 10 years' professional business or consulting experience with 5 years' process improvement work experience.u003c/liu003eu003cliu003eStrong, proven experience demonstrating leadership, business acumen, problem solving, critical thinking, and analytical skills within Property u0026amp; Casualty Insurance or a closely related field.u003c/liu003eu003cliu003eExcellent process mapping and requirement gathering skillsu003c/liu003eu003cliu003eExcellent interpersonal, verbal and written communication skills. Must be an active listener comfortable with collaboration and able to quickly establish rapport and leverage relationships with stakeholdersu003c/liu003eu003cliu003eProven track record of solution design and implementation within business processesu003c/liu003eu003cliu003eProven ability to influence and affect change at all levels of the organizationu003c/liu003eu003cliu003eSolid track record in leading and managing (both direct and indirect management) teams to deliver results.u003c/liu003eu003cliu003eExcellent project management and workshop facilitation skillsu003c/liu003eu003cliu003eMinimum Black Belt certified or Lean equivalent certificationu003c/liu003eu003cliu003eExperience with deploying aspects of large-scale business transformation projects. Ability to work solo on projects as required and to perform multiple roles from ideation through to final delivery. Be equally comfortable and effective working solo or in teams.u003c/liu003eu003c/ulu003eu003c/pu003eu003cimg src=****/u003e}]

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