Customer Services amp Operations Manager

Profile

The Team

PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward – for good. Our brand portfolio includes the iconic CALVIN KLEIN, TOMMY HILFIGER, Warner’s, Olga brands, as well as the digital-centric True&Co. intimates brand. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That’s the Power of Us. That’s the Power of PVH. For more information, visit ****we are actively looking for a Customer Services & Operations Manager to join our organization, who will manage a team of approximately 10 people with 3-4 direct reports and will closely coordinate and collaborate with peers that include head of functions such as finance and controlling, IT, business controlling and credit control.

The Position & Responsibilities;

The successful candidate will be working for an international and fast growing organization where he/she will be supporting & reporting directly to the Country CFO and has oversight on warehousing, logistics, customer service, importation.

Customer Services & Operations Manager will be responsible for securing end-to-end product flow from sites to end customer, and will ensure on time and in full delivery to all sales channels. He/she will play a key role, in managing the third party service providers as well as internal stakeholders with a customer-centric and service-minded approach.  Also, this senior manager will ensure right level of KPI management and relevant reporting and transparency of stock that will move in omni-channel environment , both for brick and mortar and on-line businesses.

Specifically this role is responsible from ;

• Drive best operational practices, by continuously seeking for improvement and driving change according to business needs to ensure that strategic targets of the organization are met
• Ensure operational effectiveness and maintenance of budget, supported by strong KPI’s, SLA’s and figures
• Ensure optimal stock and capacity management at 3PL’s warehouse
• Secure flawless distribution and logistics operations (warehousing, distribution to stores, reverse logistics and value - added services)
• Lead all the periodical counts and scrapping processes compliant with current regulations
• Provide premium CS services to internal and external stakeholders by effective reporting and orderbook management
• Improve the operational systems, processes and policies with actively driving and leading project management in order to drive system integration, process changes and internal control measures
• Demonstrate excellent people management skills and contribute genuinely to their development 

Ideal Candidate:

• University degree or above in Engineering, Business or relevant field; MBA is a plus
• 8+ years of managerial experience in operations, logistics, customer service, foreign trade or relevant role in a multinational environment; having a project management track is a plus
• Experience in SAP & Oracle or similar ERP systems 
• Fluent in English (both written and spoken)
• Consumer-centric and service-minded with ability to drive change    
• Comprehensive analysis knowledge of systems and/or processes
• Excellent communication skills
• Excellent people management skills
• Strong analytical and organizational skills
• Team player, open minded, passionate
• Ability to work independently and manage stress

What You Can Expect From Us

• A company culture that fosters development, offering training and learning opportunities through our very own PVH University
• An international environment which respects diversity, equality, and individuality.

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,industry:Retail,title:Customer Services & Operations Manager,datePosted:2021-08-18T00:00:00.000Z,@context:**** Customer Services & Operations Manager in Istanbul, Turkey | Logistics at PVH

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