IT Operations Lead

Profile

, Germany

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

November 11, 2021

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Are you up for the challenge? Being accountable for all IDSO (Information and Digital Services & Operations) delivered to Mobility (Retail), partnering with your colleagues to provide the best possible user experience to our customers. This is your opportunity to play a part in a growing business and developing IT operations of the future, applying data and insights to deliver world-class services.

Where you fit in

As we’ve grown the mobility (retail) business whilst transitioning to cleaner forms of energy, the opportunities and changes facing the energy industry in the coming decades is considerable. IT specialists are vital to how we leverage and deliver global digital solutions. You’re going to be a key part of the Europe & South Africa Market Mobility Service & Operations Management (SOM) team. This team delivers secure, reliable and affordable E2E (End-to-End) IT operations to the Downstream Mobility business. As IT professionals with a business lens our focus is to unlock value and support Shell’s growth ambitions by growing our position as the largest retailer in the world. One Team mindset will be a key part our culture.

In this role you are accountable for the day-to-day operations of all DACH (Germany, Austria, Switzerland) and CEE (Central and Eastern Europe) Mobility market IT Operations (Lead Europe East). Working with the supplier’s internal IT teams and other relevant stakeholders to ensure smooth operations, including support and fixing of operational issues and driving executions of controls. Germany is part of the scope and one of the largest and most profitable markets in the world for Shell and as such a key market to ensure perfect experience for our large customer base. Also, the German language is key to ensure the work can be done effectively on the ground.

What’s the role?

As an IT Operations Lead, we’ll be looking to you to share your proficiency across the following functionalities:


End-to-end accountability for all IDSO services and products for the relevant portfolio
Responsible for delivering secure, reliable, and affordable IT operations across DACH and CEE markets
Responsible for onboarding projects to IT Operations (Transition to Support)
Responsible for supporting IT Manager and accountable for the IT operating plan, budget and operational lifecycle of IDSO services and products
Responsible for managing supplier performance and contracts
Responsible for reviewing the landscapes and products for enhancement and continuous improvement opportunities
Responsible for information risk management (IRM) and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; supporting SOM in optimizing landscape Total Cost of Ownership.
Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analyzing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business-Critical landscapes
Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing LE per quarter. Works closely with requisition to pat and local finance teams to ensure prompt payment of invoices. Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.
Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.


What we need from you?

We’re keen to hear from men and women and we hope to find the following in your CV:


Significant corporate IT experience
A Degree related to IT or equivalent
Extensive IT experience and proven experience in IT (Operations) Management
Being adept in leading large (natural) teams including multiple third parties
Excellent oral and written presentation skills, including in German
A continuous improvement mindset to drive operations of the future
Proven customer focus and empathy
Ability to build strong collaborative partnerships with senior business stakeholders
Ability to build and lead high performing IT (natural) teams aligned around driving greater business value
Resilience, courage, and the willingness to challenge and manage business expectations


COMPANY DESCRIPTION

Shell started operations in the United Kingdom more than 110 years ago. Since then we have grown into a leading innovative oil and gas company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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