Agency Operations Senior Process Improvement Professional

Profile

Description

This Senior Process Improvement Professional will support MarketPoint Agency Operations by balancing daily operational functions with the pursuit of streamlined business processes to advance our consumer-centric, agent experience strategy, and drive for excellence. This position is responsible for the development of sustainable, repeatable, and quantifiable business process improvements using a collaborative approach with business allies (e.g., Sales Integrity, Agency Management, MarketPoint Account Implementation, et al.). The Senior Process Improvement Professional work assignments to include meeting Federal and State regulatory sales oversight requirements. The person in this role develops or assists in the documentation of policy, process, and procedures for Agency Operations.

Responsibilities

The Senior Process Improvement Professional researches best practices and collects and performs analysis of information to initiate, develop and recommend processes and procedures to optimize operating standards and to reduce regulatory risk. This person will assist in determining how new information and technologies can support efficiency and effectiveness in business processes inclusive of automation, business process analysis, change management, and process-driven systems requirements. This person exercises independent judgment and decisions regarding job duties and works under minimal supervision. Expectations for this role include strong analytics and data visualization to demonstrate effectiveness of existing business processes, identification of process gaps, and recommendation/measurement of solution sets. Candidates for this role are expected to have verifiable written and verbal communication skills.

Required qualifications:


Bachelors Degree
3 years demonstrated process improvement experience; credibility for candidates for this role is enhanced with a professional designation such as Six Sigma certification.
Insurance regulatory knowledge
Cognitive and analytical skills utilized in interpreting regulatory documents & publications
Ability to identify and present root cause analysis and recommendations for improvement
Prior experience in investigation and research skills
Proficient in all office 365 applications (experience with Access, Planner, Teams, Excel and PowerPoint included)
Proven leadership and interpersonal skills (Subject Matter Expert, Led projects, takes initiative as examples)


Preferred qualifications:


3-5 years background in the financial/ insurance industry
Experience with compliance sales activities
Technical skills including SQL, VBA and data management
Reporting software knowledge such as Qlikview, Tableau, PowerBi
Master's degree


Scheduled Weekly Hours

40

Company info

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