Senior IT Operations Engineer

Profile

, United Kingdom

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

You will be part of our Global energy-based trading support IT team in Shell Energy


You will be motivated to leverage your experience of energy trading business IT support to make a positive impact on the future of our planet
You will be part of an innovative team of IT supporting application support and Infrastructure, who continuously face the challenges of tomorrow and today.
You will be committed to being the best version of yourself and helping others to learn and generate new ideas that make life better for you, your colleagues, and our business


Shell Energy: The Shell Energy Operations team is a dynamic, fast - moving team based across the world. The team is responsible for ensuring that our traders can trade global markets 24/7 without disruption or loss of earnings. We work hand in hand with a network or partners and suppliers to ensure that trading systems and connected environments are operate optimally. We work with a rapid understanding of user needs and technology changes with clear accountability for service delivery.

You will be responsible to ensure end-to-end service availability and resolve escalated urgent/complex issues to ensure business continuity for applications in Shell “Nature and Environment Solutions” and “Data and Decision Making” portfolio within the overall Shell Energy.

About Shell Energy “Data & Decision Making” portfolio

As global energy markets become more interconnected and the business looks for holistic decisions on the journey to net zero, Shell Energy’s ability to ingest, model and visualize data needs to be a differentiating capability.

D&DM’s role is to enable an IT landscape that provides “workable technology” to improve the time to value of data and analysis and give as much control as possible to the business.

About Shell Energy “Nature and Environmental Solutions”

Shell officially launched at the start of January, combining the Environmental Products and Nature Based Solutions businesses.

NBS comprise all activities related to the conservation and restoration of natural ecosystems – such as forests, agriculture, grasslands, wetlands and blue carbon – to lower concentrations of greenhouse gases in the atmosphere.

Environmental Products Trading Business (EPTB) is a recognised leader in environmental trading, with over a decade of experience in all key global carbon emission markets.

thought of as voluntary (highly illiquid) and regulated markets. We are primarily trading allowances (an ‘allowance’ to emit pollutants e.g. EU ETS – EUAs) and voluntary carbon offsets (an ‘offset’ that mitigates emissions made elsewhere e.g. VERs).

Offsets can be generated in many different ways and we source supply from several sources

What’s the role?

The Sr. IT Operations Engineer is a key role responsible for supporting delivery of day-to-day application and infrastructure services, according to agreed Service Levels and/or Operate Level Agreements ensuring business continuity. The role also requires review of application functionality/landscape for continuous improvement and frequent engagement with business, supplier, natural teams and product teams in Shell Energy.

The position provides an opportunity to work on a wide spectrum of applications developed in new technologies such as Azure data functions and market standard products that bring competitive advantage to trading

Your key accountabilities:


Pivotal role as the primary and escalation focal for Shell energy trading applications.
Responsible for maintaining the seamless operational delivery of applications and their related back-end technology
Liaise with multiple stakeholders including Business Manager and Applications Managed Service providers to remove blockers, drive solutions and meet business need
Support transition of applications/products and enhancements to delivery support.
Drive incident / problem resolution with internal and external partners
Steer and embed compliance and audit activities
Track operational cost and assist in budgeting
Maintain and advance operational run books, guidelines, and procedures
Represent the team at project/ planning meetings, knowledge sharing forums and in service delivery engagements
Coordinate disaster recovery plans and test execution for critical applications, including application maintenance, infrastructure landscape documentation and document failover


What we need from you

We are keen to hear from candidates with:

Essential requirements


Graduate or Post Graduate degree in Information Technology or similar certification.
Substantial experience in managing and maintaining Azure cloud, involving various Azure cloud services and components such as Azure Data Factory, Data Bricks, Azure Databases, Data Lake Analytics, Function App, Web App, Azure Cosmos DB, SQL
Knowledge about Data Analytics and Data modelling tools and techniques used to understand and analyze how an organization collect, update, and store data.
Experienced in IT support & understanding of trading lifecycle of the Trading process - from trade capture, through scheduling the commodity for delivery.
Exposure to application development and technologies mainly in Azure data functions / Reporting.
Knowledge in any trading business domain: Energy/Gas/Power/Commodities/Financial
Strong IT service management, business partnering, stakeholder management, analysis and problem-solving skills, good communication skills


Technical Skills


Hands on experience with CI/CD tools like Jenkins, Concourse, Harness, or other similar tools
Experience with general scripting languages such as Python, JavaScript, React JS, Perl, Bash or other similar tools.


Desirable Skills


Experience with Container or VM orchestration tools like Kubernetes or OpenStack or another similar tool.
Familiarity with Database management tools such as SQL, MySQL, MongoDB
Familiarity with any reporting tools such as BI etc.

Knowledge in trading business domain - ETRM (Energy Trading Risk Management)/CTRM (Commodity Trading Risk Management)/Aligne/Endur


Company Description

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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