Lead Medicare IT Operations Remote - Work from Home

Profile

Description

The Lead, Medicare IT Operations, devises an effective strategy to bring an operational discipline and a level of predictability and transparency to the leadership teams on the IT and business side.

The Lead, Medicare IT Operations works closely with the other segments operations and delivery leaders across the enterprise to ensure the Retail IT teams are operating efficiently, are on track with their deliverables, remain in compliance with enterprise standards and service levels and are constantly looking for ways to improve both the effectiveness and efficiency of each area.

Responsibilities

The Medicare IT Operations Lead ensures that IT operates efficiently and effectively, and in collaboration with business to make sure that business operations are successful. This role will be accountable for developing and designing ways to drive and measure change. This role will lead a program to develop customer-centric culture and capabilities and improve IT resiliency and quality practices for critical customer journeys.

The person in this role needs to demonstrate analytical and problem solving skills in addition to strong leadership and communication skills; should be able to absorb and analyze complex operational data and simplify the insights generated by the data; should also be able to generate simple reports that provide meaningful insights about complex operations.

The development and use of metrics, benchmarks and performance scorecards are a hallmark of this role. This person will interact with Directors, VPs and Segment CIOs on a regular basis and should be able to communicate well to all stakeholders.


Lead the operations for the Medicare IT organization for Humana's Insurance business
Work to help identify inefficient or ineffective process and improve them to streamline operations.
Engage with our partners from various business segments and gain a thorough understanding of their operations and KPIs. Use this knowledge to drive improvements in IT operations to support shared business goals
Data Reporting across all IT operations, providing insights and tracking against operational and business KPIs
Develop and implement operational performance scorecards for the team.
Help breakthrough roadblocks, resolve issues and escalate where needed to be a champion for process change, efficiency and compliance where needed.
Actively manage risk by collaborating with delivery partners on plans and targets to address projects risks, security vulnerabilities, and aging incident and problem tickets.
Lead a team to develop customer-centric and change-centric culture and capabilities and improve IT resiliency and quality practices for critical customer journeys


Required Qualifications


BS in Computer Science or other related technology field
5 years of experience leading an IT delivery or operations team
Solid understanding of operations, technology, communications and processes
Strong analytic problem solving skills and the ability to perform complex qualitative and quantitative analysis
Possess 5 years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's degree - MBA or Masters in Operations
Experience leading business operations in the consumer experience space
Experience in healthcare services
Experienced in Lean and Six Sigma tools


Scheduled Weekly Hours

40

Company info

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