Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Amsterdam, NOORD-HOLLAND
View more jobs in Netherlands

Job Details

Junior Operations Specialist

Location
Amsterdam, NOORD-HOLLAND, Netherlands, Netherlands

Posted on
Apr 08, 2021

Apply for this job






Profile

PVH is one of the most admired fashion and lifestyle companies in the world. 

We power brands that drive fashion forward – for good.  

Our brand portfolio includes the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Warner’s, Olga and Geoffrey Beene brands, as well as the digital-centric intimates brand. True&Co. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That’s the Power of PVH. 
 
The Team 

The Omnichannel Development, Finance & Business Operations department formalizes the omnichannel strategy, drives the development of associated business processes & consumer services as well as leading their operational implementation. The department is also in charge of evaluating the business and financial performance of the omnichannel business.  

Within the department, the Omnichannel Operations team focuses on supporting and improving omnichannel and retail tools & process deployed in Markets and stores, aiming at optimizing operational efficiency. The team ensures process and tools are effectively deployed, fully functioning and properly used by end-users once the roll out phase of project is over and process & tools enter the daily run phase .  

 

The Omnichannel Operations team proactively supports Market and end-users by leading issue resolution, monitoring operational process execution and driving improvements plans together with Product Owners and Expansion team. Thanks to its process knowledge, the team acts as key user of existing business process and co-design new processes with the Product team to ensure new product, processes and tools will be relevant and operationally efficient. The Operations team also designs and maintain process training to ensure proper usage and strong engagement of end-user, creating a training and knowledge hub in various platforms for experts in HQ and ambassadors in local countries and stores. The team is the key point of contact of the Markets with the Department when it comes to issue management and operational process management.  They act as the voice of the stores to HQ departments and vice versa. The Operations team is driving initiatives and experience elements that support the consumer journey in the store environments (i.e. consumer insights, music, traveler services) to keep engaged with our end consumers and consistently improve the journey and experience for them, this in collaboration with many different stakeholders  The team is composed of operation coordinators and specialists a well as business process analysts. The team environment is dynamic, open and service oriented. 

 

The Position 
The Junior Operation Specialist position reports into the Manager Omnichannel Operations and is responsible, together with other team members, for supporting Markets with existing processes and tools and driving process optimization.  

 

Key Responsibilities: 

  • be a key contact person for all requests from countries, stores, stakeholders about policies and procedures, processes and the handling of systems and process deployed by the business   

  • drive issue resolution by monitoring and executing actions needed to deliver stores, countries, stakeholders with solutions to issues which flow into the team Operations inbox and ticketing system either yourself or by involving the correct departments/specialists 

  • be first line support for all incoming requests by providing the basic knowledge of processes, procedures and systems. When required liaise with the correct contact person(s) and follow up on communication/solution finding to troubleshoot efficiently 

  • identify patterns in problems and requests from countries and stores, investigate on those, communicate your findings to the team, provide a proposal on potential solutions to improve operational efficiency (trainings, manuals, process changes etc.) 

  • once challenges are diagnosed, drive improvement action plans together with Product Owners and Expansion team.  

  • collaborate closely with training teams to develop, implement and support required training tools for new or changed tasks of various stakeholders for our stores and country teams 

 

This position will need to forge strong partnerships and collaboration with the Markets, who require support and drive the operational execution of processes, with the Product Development team which design and delivers new features, process and improvements  

 

The Ideal Candidate: 

  • Approximately 2 years’ relevant experience in a Retail Operational environment and / or in sales processes within the Retail industry 

  • Process driven mindset, able to contribute to operational objectives and achieve success by utilizing current processes or finding new methods to enhance efficiency and positive results 

  • Strong intercultural communication skills: capable to advise and pursue the markets and teams within head office with a flexible approach 

  • Ability to organize his/her own work as well as plan meetings/workshops and structure tasks of stakeholders (in an international environment) 

  • Strong team player, ability to network and gain cooperation to work productively with others within the Head Office, Local Office departments/individuals, Store teams and vendors where necessary 

 

What You Can Expect from Us:  

  • Acompanyculturethat fostersdevelopment, offering trainingand learning opportunities through our very own PVH University 

  • An international environment which respects diversity, equality,and individuality 

  • Amonthly Covid home- office budget 

  • Asmart work programthatempowers ourassociates to workfrom home in the Netherlands, withina flexible schedule 

  • Abeautifulstate-of-the-artCampus awaiting you upon our return to the office 

 
Please include a cover letter with your application. We would love to know why this is THE role for you! 

 
PVH Europe and ourbrands,TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. 

 

 

 

 

,title:Junior Operations Specialist,datePosted:2021-04-09T00:00:00.000 0000,@context:****Management,skills:Export Operations Specialist, Solutions Specialist Manager, Financial Operations Specialist, Junior Process Associate, Technical Operations Analyst, Technical Communications Specialist, Junior Trainee, Founding Engineer, Recruting Specialist, Aftermarket Support Representative}Junior Operations Specialist in Amsterdam, Netherlands | Retail Management at PVH

Company info

Sign Up Now - OperationsCrossing.com

EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
OperationsCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
OperationsCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2025 OperationsCrossing - All rights reserved. 169 192