Director Network Operations

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Director Network Operations
Tallahassee, FL, USA
12 Months
Experience Required:
Proven experience in UCCE platforms
Proven experience in designing, documenting, planning, and implementing UCCE telephony products
Proven experience in integrated recording solutions
Thorough understanding of Telephony and UCCE voice protocols
Superior knowledge, skills and experience with Cisco UCCE voice routing hardware, software, protocols etc.
7 years of experience of creating comprehensive implementation, test and back out plans of UCCE telephony products
7 years of experience in UCCE telephony performance analysis, capacity planning, and disaster recovery planning
7 years of experience of writing technical and procedural documentation
Proven ability to effectively diagnose, isolate, and resolve complex problems pertaining to UCCE infrastructure
In-depth knowledge of voice communications including voice router configs and related technologies
In-depth knowledge of VMware technologies
Proven knowledge and experience in UCCE telephony security technologies
Strong communication and collaborative skills
Excellent verbal and written communication skills
Knowledge of UCCE telephony privacy and protection initiatives
Knowledge of Cisco UCCE telephony routing and switching technologies
Knowledge of Local Area Network (LAN) & Wide Area Network (WAN)
Knowledge of Cisco Unified Intelligence Center (CUIC) reporting
Knowledge of Cisco IVR reporting
Must possess Cisco Gold Partner Certification
Knowledge of Cisco Unified Intelligence Center (CUIC) reporting
Knowledge of Cisco IVR reporting
Preferred Skills:
Take charge, can-do attitude
Facilitation skills
Knowledge of mobile communication technologies
Knowledge of Intelligent Voice Recognition (IVR) Payment System (D6 Payments and FR7 Clearance)
Knowledge of Oracle database stored procedures
Knowledge of SQL database
Experience with IBM Informix software
Experience in Nuance Skills: Nuance Recognizer, Nuance Vocalizer, Nuance Speech Suite and Grammar development and tuning.
Experience in CVP, Call Studio, CAD, Finesse Screen-pops and Post Call Survey
Preference will be given to candidate that have experience working in FLHSMV systems
Thanks and Regards
Krish
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