Manager LampD

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for managing the operations and execution of the LEAD programs and processes which support business objectives through growth and performance improvement. Communicates and interacts with members of leadership to ensure program alignment with business needs and manages a team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies; assists in development and meeting of departmental budget.

Job Description

Core Responsibilities


Responsible for overall efficiency and effectiveness of the LEAD learning experience

Manage participant enrollment and Pod Leader Onboarding

Partner with Director of LEAD to develop and assess content for pods and strategize on best delivery methods for participants.

Oversee the LEAD Portal and HUB to ensure participants have the best end to end experience

Keep abreast of training trends, developments, and best practices.

Review existing LEAD training programs and suggest enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization

Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.

Implement and support the goals of the business, working closely with Curriculum Development and Communications teams to ensure consistent delivery of materials needed to identify business needs and opportunities for improving both business and individual performance.

Collaborate with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs, ensuring the working relationship between instructors and instructional designers.

Provide ongoing feedback and development to instructors utilizing multiple evaluation techniques. Establishes performance goals and reviews performance.

Implement policies, procedures and standard processes within the workgroup to ensure a consistent and optimal delivery system to the business.

Implement tactical business plans to ensure the achievement of operational and tactical goals.

Analyze current training practices and makes recommendations to improve the delivery of learning to departments.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Salary:

Pay Range: $84,070.43 - $126,105.65

**MEMBERS ONLY**SIGN UP NOW***. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - OperationsCrossing.com