Senior Process Improvement Professional- REMOTE

Profile

Description

Are you someone who has an interest in becoming a key contributor to help drive organizational change? The Senior Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve collaboration with other business partners/team members to provide strategic solutions.

Responsibilities

Our Mission is to facilitate a collaborative experience with our customers to ensure all parties receive appropriate compensation and timely issue resolution. The Senior Process Improvement Professional responsibilities include:


Accountable for managing the key performance metrics and User Acceptance Testing Execution
Collaborate with business partners/team members to provide technical solutions to operate more efficiently, improve quality, and reduce costs.
Identify and prioritize areas for improvement that are critical to department success and Humana's business.
Works with Agile IT teams to implement change request and updates
Exercises considerable latitude in determining objectives and approaches to assignment
Collects and analyzes key process data to initiate, develop, and recommend business practices and procedures


Required Qualifications


2 or more years writing/managing test cases
Experience in database structure and data manipulation via queries, filters and other means
Critical Thinking/Problem solving
Comprehensive knowledge of Access
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.


Preferred Qualifications


Bachelor's Degree in Business or a related field
Experience working with Service Now, QTest, and Azure
Lean or Six Sigma Certified
Proficient at change management and project management
Team Leadership Experience


Additional Information

WAH requirements:


Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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