Process Improvement Lead- CRM Inventory Management

Profile

Description

The Process Improvement Lead analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced results, increased productivity and reduced cost.

The Process Improvement Lead determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: bench-marking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Humana is seeking a Process Improvement Lead to drive strategy, continuous improvement and oversight to its Enterprise wide CRM (Customer Relationship Management) inventory program. This effort relates to a key strategic initiative centered on reducing open inventory and establishing a longer term strategic plan to design mechanisms to predict, control and model inventory in the future.

Responsibilities include:

Perform root cause analysis and implementation of corrective action for process related defects specific to CRM inventory management

Assist leadership with establishing, implementing and maintaining an effective strategy and management system

Responsible for driving continuous improvement activities

Develop predictive modeling, forecasting and analysis

Apply and recommend LEAN/Six Sigma tools/approaches

Lead a cross functional team of leaders across the enterprise to scale/improve the opportunities, drive accountability, reduce and control open inventory

Required Qualifications

Bachelor's degree

8 years of Process Improvement experience

2 years of project leadership experience

Six Sigma Green Belt

Effective and collaborative problem solving and group facilitation skills

Strong interpersonal skills: positive, persuasive, motivating

Analytical problem solver: uses technical engineering and quantitative methods to understand problems, design experimental programs, collect and analyze data, and derive practical recommendations and solutions.

Strong understanding of statistical methods and tools for problem solving

Strong computer skills for communication and analysis

Continually strives to build knowledge and skills specific to the products and processes.

Self-motivation, drive, energy, and resilience

Preferred Qualifications

Six Sigma Black Belt

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com