Director Design Operations

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

The Director, Planning and Design will be responsible for oversight of design operations standards and performance. The scope of this role includes all lines of business. Supports Market Development in Network Expansion activities related to Design. They will develop standards and drive adherence, acting as a liaison across division stakeholders. They will QC standards and drive accountability on Design BPs through performance and funnel management. They will partner with the technical standards team to create, communicate, drive, measure and monitor compliance. They will drive the Design tool business requirements (IRIS/Iris Web Viewer) and tool rationalization/burndown.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The CONNECT organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable network for our customers.

About the Role:

The Director, Design Operations will be responsible for oversight of design operations standards and performance. The scope of this role includes all lines of business. Supports Market Development in Network Expansion activities related to Design. They will develop standards and drive adherence, acting as a liaison across division stakeholders. They will QC standards and drive accountability on Design BPs through performance and funnel management. They will partner with the technical standards team to create, communicate, drive, measure and monitor compliance. They will drive the Design tool business requirements (IRIS/Iris Web Viewer) and tool rationalization/burndown.

What You'll Do:

Liaisons - Represents the Planning Design and Construction function from an national perspective by partnering across multiple teams in HQ and Divisions. Collaborates with user experience experts and product specialists to define, prioritize, and drive shared initiatives.

Builds and Delivers - Works to define and translate requirements into complex experience frameworks, workflows, etc. Actively and consistently support all efforts to simplify and enhance the planning and design experience. Understands the Business - Ability to quickly learn from subject-matter-experts, gain trust, and understand key program metrics and metric analysis. Ensures alignment between the business operational strategies and technical solutions.

Connects - Can look across the program landscape to identify dependency chains, risks, to escalate to leadership, raise and set up meetings with stakeholders to address and resolve.

Drives the Work - Takes on challenges without unnecessary planning, steps up to identify roles and responsibilities to drive solutions. Establishes and adheres to timelines.

Skills & Experience We're Looking For:

8 years HFC and Fiber Network design experience

3 years Project Management experience

10 years industry or telecommunications experience

ISP plant experience is a plus (building/cabinet facilities including HVAC and AC/DC power)

Well-versed in HFC architecture

HFC Network Design Specifications and symbology

Understanding of CATV standards and terminology

HFC, Fiber-to-the-Home (FTTH) and Passive Optical Network (PON) architecture

Ability to handle multiple projects at one time with accuracy

Ability to drive consensus and facilitate decision making

Ability to raise escalations and risks to forecast

Certifications and/or Licenses (Preferred, not required):

Industry and vendor specific certifications and training a plus (HFC Design, Spatial info, Bentley COMMS, Lode Data or GE Smallworld, NCTI, SCTE, BCT/E)

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: $146,963.04 - $220,444.57

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com