Senior Business Process Analyst Cloud Delivery Remote USA

Profile

Senior Business Process Analyst- Cloud DeliveryA little about us. Splunk is here to build a safer and more resilient digital world. We\u2019re proud to say that we\u2019re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We\u2019re also especially proud of our award-winning culture and our regular appearance on those \u201CBest Places to Work\u201D lists.If you end up joining us, we\u2019ll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we\u2019re committed to our work, customers, having fun, and most importantly to each other\u2019s success.About the RoleWe are seeking a Senior Business Process Analyst to join our Cloud Business Delivery team to drive automated platform solutions for Splunk Cloud\u2019s end to end service delivery flow. This individual has seasoned experience driving technical platform solutions against impactful business outcomes with a strategic and analytical lens. They have a passion for solving exciting technical problems and delivering cloud products with an intuitive user experience.Splunk Cloud is an exciting and fast-paced organization where you will have the opportunity to lead tangible and scalable change. Our team sits in a unique position, merging people, process, and technology to design a cohesive customer experience for interacting with our services. We iteratively and intentionally develop our platform based on customer feedback, data, and usage monitoring. Working in Splunk Cloud, you will experience a dynamic environment with an agile approach to delivering customer-focused automated solutions.In this role, you will merge technical understanding with system design knowledge to build out our integrated delivery platform by partnering closely with Product and Engineering teams throughout the system development lifecycle. You will incorporate customer inputs directly into the development process to enable speed to market while ensuring an excellent customer experience.The ability to lead matrix teams through influence, communicate across technical and business minded teams, and find simple solutions to complex problems will accelerate your success in streamlining product delivery across our cloud product portfolio.ResponsibilitiesAs with any fast-growing company, day-to-day responsibilities will span the entire product management lifecycle and include deep interaction with customers, sales, product, and engineering. As a Senior Product Manager, you will:Build out automated and self-service solutions for delivering our Cloud service offeringsOwn and lead implementation of automated solutions through roadmap planning, requirement gathering, and technical system design documentationListen to and absorb our internal and external customer experiences and challenges to convert them into business and technical requirements and continue to iterate on delivered solutionsDefine product specs, user stories, mockups and acceptance criteria in collaboration with engineeringBe the subject matter expert on our delivery processes completed our platform and guide cross-functional teams throughout planning and developmentUse metrics to monitor and forecast efficacy of delivered solution and use them to optimize roadmaps against data-driven decisions for future iterationsCollaborate cross-functionally to implement changes that mature Cloud\u2019s service delivery and benefit the entire businessOperationalize automated solutions and ensure monitoring, troubleshooting, and escalation paths are in placeRequirements5 years of experience in a technical product role requiring extensive knowledge of delivering Saas solutions and their underlying cloud infrastructure and delivery platformExperience with IaaS and integrated system level designSkills for cloud computing principles across public cloud providersAnalytical abilities with a data-informed approach to product decision-makingStrong sense of customer empathy to care deeply about customer problems and user experienceCollaborative teammate, with strong communication skills, including the ability to translate sophisticated technical products and features into simple concepts and presentationsProven experience leading multiple workstreams, handling Kanban boards in JIRA, and delivering against system level design requirementsEducationBachelor\u2019s degree in a technical field (e.g. EE, CS); MBA or similar degree highly preferredIf you\u2019d like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, contact us!Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.\u00A0 Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and benefits, and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.Base Pay Range\u00A0SF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range:\u00A0 $147,200.00 - 202,400.00\u00A0per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range:\u00A0 $132,000.00 - 181,500.00\u00A0per yearAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range:\u00A0 $124,000.00 - 170,500.00\u00A0per year

Company info

Splunk, Inc.
Website : http://www.splunk.com