BUSINESS PROCESS IMPROVEMENT SPECIALIST - OMO CONTRACT

Profile

ABOUT OMO.MD

omo.md is a next-gen practice management startup dedicated to helping independent physicians catalyze their medical practices like never before.

 

Motivated by the Japanese philosophy of Omotenashi—where customer service goes far beyond expectation—omo.md's mission is to provide the highest-quality, lowest-cost solutions for independent physician practices in four service dimensions: money, people, technology and well-being.

 

It's no secret that today's independent health care professionals juggle an impressive range of time- consuming priorities. To offer relief, we deliver advanced solutions that increase revenue, reduce expenses, and improve both the patient and staff experience.

 

We are redefining physician enablement by joining cutting-edge digitization, strategic enterprise resources, and cost-saving support networks under a unified and innovative solution that makes the highest-quality of patient care easier to uphold—all while bringing respite to the demanding work-life- balance of medical professionals.

 

ABOUT THE ROLE

The Business Process Improvement Specialist is responsible for managing the implementation of initiatives that are focused on delivering strategic value. They will apply best practice principles of project management, process improvement and organizational change to successfully manage complex initiatives that impact operations and influence strategic goal achievement. They will leverage their skills in data analysis, collaboration and innovative design to drive their project teams towards the development of solutions that deliver operational improvements and generate value in the areas of accessibility, affordability and quality. The Business Process Improvement Specialist ensures their assigned projects are implemented with rigor, integrity and transparency, and continuously drives their teams towards benefits realization and business outcomes that are aligned with Hoag's strategy. 

The Business Process Improvement Specialist is a skilled practitioner in project management and process improvement with a well-developed foundation skill set in these areas. They are recognized as a solid knowledge resource with the ability to transfer knowledge to colleagues with less proficiency in these disciplines.  

  

PERFORMANCE IMPROVEMENT

• Lead and manage process optimization exercises based on Continuous Improvement principles (Six Sigma, Lean). Apply quality management tools to minimize waste, decrease errors, increase efficiency and effectiveness, and improve patient and caregiver experience. Based on findings, recommend improvements that provide additional benefits and value.

• Design and execute quantitative analyses (e.g. models, financial analysis, etc.) and qualitative analyses (e.g. interviews, focus groups, etc.) to support hypotheses and drive performance improvement insights.

• Present analyses and insights to senior leadership, socializing recommendations, and driving to implementation and value creation. Support the translation of analytical findings into impactful initiatives that will improve performance.

• Work with project colleagues to measure the efficiency and effectiveness of current procedures and practices and help to create solutions that deliver transformational value. Use best practice tools and methods to empower others to look critically at their operational processes in order to elevate efficiency, cost effectiveness and quality.

• Understand and accurately apply administrative, clinical, financial and demographic data for use in data-driven improvements. 

INNOVATIVE DESIGN

• Assess external and internal trends, processes and technologies that may hinder, or boost business value associated with assigned projects.

• Apply ideation, human-centered/design thinking, journey mapping and other innovation techniques to encourage the identification, design and implementation of creative solutions that will enhance a project's delivered value.  

• Offer and inspire new perspectives and challenges to conventional thinking and accepted wisdom. Drive the implementation of innovative processes and solutions that help support optimize value. 

TEAM CULTURE

• Develop and maintain trusted, collaborative relationships with colleagues both inside and outside of the department.  

• Apply best practices and standards across the organization.

• Continuously contribute to the improvement of the department by sharing industry trends and lessons learned from projects and translating those findings into recommended capability enhancements.

• Proactively seek to develop own skills and those of department colleagues.

• May require local travel.

• Perform other duties as assigned.

 

EDUCATION, TRAINING AND EXPERIENCE

REQUIRED:

• Bachelor's degree and at least 2 years of experience in project management or performance improvement

• Experience managing mid-size to large change efforts that produced measurable business results for an organization

• Demonstrated success managing projects across all phases of the project lifecycle (initiation, planning, execution, closure)

• Strong continuous improvement skills and demonstrated application of methodologies such as Lean and Six Sigma 

PREFERRED:

• Consulting experience

• Experience managing healthcare-related projects and familiarity with healthcare industry

• Ideation, innovation, or design thinking experience

• Data modeling experience 

SKILLS OR OTHER QUALIFICATIONS

REQUIRED:

• Ability to manage multiple projects concurrently

• Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from senior leadership to frontline staff

• Highly organized and detail-oriented with superior analytical and problem-solving skills  

• Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

• Executive presence with strong influencing and negotiation skills 

• Adept at handling complex client interactions, including communicating difficult information

• Strong leadership and team-building skills

• Customer- and results-oriented

• Strong business acumen, including organizational, marketplace and customer awareness and appreciation of the importance of business relationships

• Creative, self-confident, and flexible 

LICENSE AND CERTIFICATIONS

PREFERRED:  

• Certification in Lean or Six Sigma methodologies 

• PMP Certification

 

Company info

Hoag
Website : http://www.hoag.org