Senior Process Improvement Professional - Author by Humana Service Operations

Profile

Description

This is a unique opportunity to help lead and transform the care we provide for seniors - working to meet their financial, social, emotional, and medical needs - and help shape the necessary tech-enabled services to deliver on that experience. As a key member of the Author by Humana Service Operations team, you will have the chance to bring your bright ideas and energy to work every day to improve the lives and health of the seniors we serve. We are looking for a person who is willing to jump in and help build this business from the ground up, contributing wherever assistance is needed.

The Senior Process Improvement Professional for the Author by Humana Service Operations team analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Your responsibilities in the Author by Humana Service Operations team may include:

Support all Author Service Operations to document and iterate on business process opportunities.

Document processes in working sessions with subject matter experts to garner real-time process feedback.

Ask key questions to uncover and document tribal knowledge within processes.

Map, design, implement, and improve customer experience/journey and business processes across designated areas of responsibility to help enhance customer experience, improve internal operations, reduce cost, optimize business outcomes, and increase business value.

Representing Author by Humana Service Operations processes and policies to key stakeholders and customers.

Help to define process controls to measure process success.

Required Qualifications

A Bachelor's degree or equivalent work experience

5 or more years of operational experience within a process capacity

Proven experience using process mapping to tell the story

Ability to facilitate conversations while mapping out processes

Ability to positively influence others

Strong written and verbal communication skills

Strong presentation skills

Comfortable with change, shifting role assignments, and ambiguity

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience with business process modeling (BPM) and business process modeling tools

Experience with large-scale business process design and/or improvement projects

Lean or Six Sigma certification

Healthcare operational experience supporting Medicare products

Experience influencing change

Prior experience in the health solutions industry

Prior experience working in Scaled Agile Framework (SAFe)

Knowledge of software development lifecycle

Progressive business consulting and/or operational leadership experience

Additional Information

#Author

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com