Director Strategy amp Operations

Profile

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed

THE TEAM

The Strategy & Operations team plays an integral role in driving Zuora’s long term, strategic growth. We partner with functional leaders, translate strategy into action and drive operational excellence and efficiency throughout our business. The execution of our corporate strategy requires each function to be strategically aligned, know how to advance our strategy, and to execute with confidence. This is an exciting phase of Zuora’s company growth, for the Strategy and Operations organization to work across the company to:

Devise new and better ways of accelerating/advancing our vision of the World Subscribed

Identify opportunities for unprecedented Zuora-wide success

Inspire and energize the company to make progress towards our metrics of success

THE OPPORTUNITY

The Strategy & Operations Director is a new role, critical to leading the execution and management of transformational projects across Zuora. By partnering with leaders and executives across the company you’ll drive strategic projects that improve our efficiency and customer experience using a combination of strong project management skills and rigorous data analysis.

You’ll be in a position to initiate and drive change across Zuora through data-driven insights; identifying where there are opportunities for the business to do things differently. You’ll create business cases that influence decisions and take ownership of your proposed cross-functional projects, managing them from inception to completion.

WHAT YOU’LL ACHIEVE

Create and manage the master plan and cadence for corporate-wide operational planning in order to bring our strategies to life and drive execution

Manage and evolve our corporate goal setting process (OKRs) to ensure corporate strategy is effectively translated into defined workstreams and aligned across organizations

Engage with business leaders across organizations to analyze business problems, develop and implement solutions and track performance improvement

Define, drive, and project manage the development and roll-out of new cross-functional processes which can include upsell strategy and process or R&D GTM engagement models

Work with other functional areas of the company to orchestrate change initiatives that help scale the company

Represent our SVP, Strategy and Operations where appropriate

WHAT YOU’LL NEED TO BE SUCCESSFUL

8 years experience within two or more functional areas (e.g., product management, sales operations, product marketing, program management, business consulting)

Exceptional data analysis with the ability to find the trends and implications within data to inform sound business decisions

An understanding how to organize a complex program and attack it, define outcomes, scope the effort, document milestones and deliver in a team-of-teams environment

True leadership with ability to display integrity and inspiration as well as obtain buy-in from others through logic and reasoning

Relentless execution, independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations (aka you get things done!)

Initiative, fast moving with proven track record of finding ways through obstacles

Ability to distill complex issues into structured frameworks and concrete action plans

Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives and rallying cross functional teams through inspiration and vision

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company info

Zuora Inc.
Website : http://www.zuora.com