Category Manager Contact Centers

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Description:

This role focuses on the development and implementation of the Contact Center category strategy that defines how purchasing will be done for Contact Center based services (Commercial, Remote/Inside Sales, Medical Information, Pharmacovigilance, Product Quality Complaints, Adverse Event Reporting, Translation Services, and Clinical Trial Information) across the BMS enterprise, including defining buying channels, purchasing policies, and supplier relationship management program, etc. This role will develop, maintain and implement a 3-5 year strategic category plan that ensures all projects deliver maximum value. Additionally, this individual is responsible for overseeing the execution of category strategies by multiple cross-functional teams, including sourcing, contracting and compliance. This role will assist in the development of and adherence to strategic category management processes and procedures, supplier and category segmentation, metrics/KPI development and application, and contract management. This role is expected to ensure close alignment to business priorities and functional objectives.

Major Responsibilities and Accountabilities:

Develop global Contact Center category strategy with regional / market variations that define how purchasing will be done for Contact Center services (Commercial, Remote/Inside Sales, Medical Information, Pharmacovigilance, Product Quality Complaints, Adverse Event Reporting, Translation Services, and Clinical Trial Information) spend across the company

Define buying channels and purchasing policies to drive compliance and adherence to category strategy, with a user-centric approach

Define a supplier relationship management program, including segmentation criteria and a preferred supplier list for a given category

Develop a 3-5 year strategic plan to realize category strategy targets

Ensure clear roles and responsibilities between regional / local resources and global category leads to ensure “one-face” to the business

Lead and / or support major category initiatives within a multi-year plan including end-to-end process optimization, make / buy analysis and recommendations within a spend category and / or within a major business area

Develop and manage key category budget owners and functional stakeholders

Champion Procurement training programs to better support business needs

Drive co-ownership of initiatives and accountability based on agreed upon strategies

Develop and implement metrics and reporting mechanisms

Encourage cross-market and cross-functional collaboration to take advantage of synergies through effective business partnering and stakeholder management

Support business growth by providing market insights and subject matter expertise to key Business Partners

Ensure excellence in delivery of procurement initiatives that maximize corporate, business, and functional priorities and objectives

Remain current with market trends through relationships with Sourcing Managers, suppliers and market experts, and ensure compliance to the BMS process of gaining access / familiarity with emerging supplier capabilities

Coach and develop cross-functional implementation teams to appropriately execute category strategies globally and regionally

Execute Supplier Relationship Management priorities by fostering collaborative relationships with highly strategic global / regional suppliers

Identify, build, and maintain mutually beneficial relationships, partnerships, and alliances with select suppliers through Supplier Relationship Development programs

Develop a list of preferred suppliers within a category of spend and manage compliance

Recommend or implement changes to the organization’s purchasing, supply management and material usage policies as needed

Measure supplier performance using rating systems or predetermined standards

Ensure highest standards of excellence in category strategies across key capabilities

Assist in implementation of ideas that will optimize BMS total cost of ownership for spend categories, and support an emerging future pipeline of Continuous Improvement deliverables

Champion effective use of tools and technology to promote efficient delivery of procurement initiatives

Minimum Requirements:

B.S./B.A.

Minimum of 6-8 years of business experience

Experience leading and participating on cross-functional and/or global teams

Managerial experience including managing teams of senior professionals and managers and establishing performance expectations

Internal stakeholder management, data/information management, category management, process redesign and continuous improvement expertise, project management and performance measurement skills

Procurement process knowledge, contract management, financial analysis, market analysis, supplier analysis, supplier diversity, supplier management, technology utilization, strategic planning and integrated supply chain experience

Preferred Qualifications:

M.S./M.B.A. (In life Sciences Field)

Professional certifications (e.g. CPM, CPIM).

3 years Pharmaceutical Procurement experience

Minimum of 4-5 years of multi-disciplined procurement experience, or related category domain experience or relevant experience

Minimum of 1 years Pharmaceutical Procurement experience, or working directly with Pharmaceutical Procurement teams or relevant experience

Membership in Professional Associations, e.g. ISM

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com