Shop Lead

Profile

Backcountry is coming to University Village!\u00A0Important information: This is a brand new store and is currently under construction. This job posting will be live up until we begin interviews in Mid- February! Please apply if you are interested in a position and we will be reaching out to all qualified applicants by Feb 21st 2022!\u00A0The Shop Lead is responsible for quality, efficiency, and accuracy of order flow and customer experience for the bike business.\u00A0 This person is directly responsible for the day-to-day operations and efficiency of the Bike and Ski shop within the retail store. This will include management and delegation of duties to direct reports.\u00A0 The Shop Manager will work hand in hand with the General Manager of the retail store.\u00A0ESSENTIAL DUTIES & RESPONSIBILITIES: Effectively manage and communicate department level expectations to a team of 2-3 direct reports Responsible for the growth and development of direct reports including goal setting, conducting 1:1\u2019s, and conducting quarterly and/or bi-annual reviews\u00A0 Establish and maintain a work order scheduling system to ensure all work orders are completed on time and to a high degree of quality Maintain shop supply inventory to ensure service can be accomplished Perform service on bicycles and skis/snowboards at a highly proficient level Be able to deal with high level customer engagement, and able to handle escalated customer issues. Establish a community engagement program that includes training classes, shop rides, etc.QUALIFICATIONS, SKILLS & ABILITIES: Prior experience as a Bike Tech with full knowledge of the mechanical workings, and compatibility of bicycles and skis Prior experience in a Management level position Complete and full understanding of current road, mountain, gravel, and cyclocross frames, wheels, and all componentry regarding knowledge of product and compatibility with the ability to maintain this knowledge as new products are introduced Complete and full understanding of Ski and Snowboard mounting and tuning. Ability to mechanically problem solve issues that arise in the process of building bicycles Experience with Microsoft Office applicationsPHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT: Physical Activity:Regularly requires balancing, stooping, reaching, standing, walking, fingering, picking, typing, talking, hearing, and repetitive motions.Frequently requires grasping and feeling.Occasionally requires climbing of stairs, pushing, pulling and liftingOccasionally requires kneeling and crouching. Physical Requirements:Medium work: Exerting up to 50 lbs of force occasionally and or up to 30 pounds of force frequently, and or up to 10 lbs of force constantly to move objects. Visual Acuity:Requires close visual acuity to visually inspect small defects and small parts for assembly at distances close to the eyes. Work Conditions:Subject to hazards such as proximity to moving mechanical parts and exposure to chemicals.Subject to atmospheric conditions such as fumes, mists, odors, and dust.About BackcountrySeek it. Find it. Send it. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five brands\u2014Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheap\u2014we give our customers the gear, knowledge, and inspiration they need to chase life\u2019s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and we\u2019re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.We\u2019re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.We take growth and personal fulfillment seriously. For our employees\u2014aka, our Herd\u2014this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office.\u00A0When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and you\u2019ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.

Company info

Backcountry
Website : http://www.backcountry.com