Assistant Facility Manager Ecommerce Operations

Profile

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He/she is also responsible for controlling fulfillment related assets and expenses.\u0026nbsp; Performance is measured by key indicators: Service Records, Payroll %, controllable OOS %, Productivity, and Associate Retention.\u0026nbsp; The position also has overall responsibility for hiring, training/re-training order selectors.\u0026nbsp; \u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont size=\2\\u003eDirectly responsible for tracking and resolving customer order fulfillment complaints (\service records\/BPI) as well as re-training and/or take disciplinary action as necessary. \u003c/font\u003e\u003c/li\u003e\u003cli\u003eOverall responsibility for training and re-training order selectors\u0026nbsp;in all aspects of order selection\u003c/li\u003e\u003cli\u003eResponsible for achieving lowest possible cost via appropriate labor controls: overtime usage; part time / full time mix; productivity reporting tools; accuracy in payroll reporting; cpmh vs trend. 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Directly responsible for achieving and maintaining optimal fulfillment staffing and productivity of fulfillment staff.\u003c/li\u003e\u003cli\u003eOverall responsibility for successful integration of Home Shopping warehouse management systems with core business processes.\u003c/li\u003e\u003cli\u003eExpert knowledge, use and trouble shooting skills that enable the Facility Manager to manage each shift through P-3 system tools: shop productivity, selector productivity, system over rides and full use of system menu reporting functions.\u003c/li\u003e\u003cli\u003eExpert knowledge, use and trouble shooting of slot capacity, sell out management and standings; service record analysis, actions, and follow up; customer account history and updating, run \u0026amp; analyze management reports.\u003c/li\u003e\u003cli\u003eExpert knowledge, use and troubleshooting of reporting and tools available to maintain a true inventory. 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Company info

GIANT Food Stores
Website : http://www.giantpa.com