IT Service Operations Manager

Profile

Description:

The University of Plymouth, a leading university in the south west, is seeking to recruit an IT Service Operations Manager to head up the 1st Line, 2nd Line and AV teams in IT Customer Services, part of Technology and Information Services (TIS). Reporting to the Head of IT Service Operations, you will support and guide the 1st and 2nd Line Support Team Managers and the AV Team Lead in delivering customer focused support and services to staff across the University. You will be responsible for maintaining and developing IT Support processes, procedures and tools, and will drive innovation in all aspects of IT Support. You will bring a thorough understanding, knowledge and experience of delivering or managing IT Support services. You will also have some knowledge of the key concepts and guiding principles of the ITIL framework, and experience of managing a team which delivers customer focused services. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role then please contact Matthew Campbell by email matthew.campbell@plymouth.ac.uk or by telephone on 01752 587197. Interviews are likely to take place week commencing 9 May 2022 and you will be notified if you have been shortlisted or not. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. This is a full-time position working 37 hours per week on a permanent basis. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit , our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT Job Description Role Descriptor

Region:

Location:

Plymouth

Salary:

£42,149 - £50,296 per annum - Grade 8

Package:

Full-Time, Permanent

Contractual hours:

37

Basis:

FR Permanent Fulltime All Year ]]>

Reporting to the Head of IT Service Operations, you will support and guide the 1st and 2nd Line Support Team Managers

and the AV Team Lead in delivering customer focused support and services to staff across the University.

You will be responsible for maintaining and developing IT Support processes, procedures and tools, and will drive innovation in all aspects of IT Support.

You will bring a thorough understanding, knowledge and experience of delivering or managing IT Support services. You will also have some knowledge of the key concepts and guiding principles of the ITIL framework, and experience of managing a team which delivers customer focused services.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Matthew Campbell by email matthew.campbell@plymouth.ac.uk

or by telephone on 01752 587197.

Interviews are likely to take place week commencing 9 May 2022 and you will be notified if you have been shortlisted or not.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

This is a full-time position working 37 hours per week on a permanent basis.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit , our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT

Job Description

Role Descriptor

A8643

£42,149 - £50,296 per annum - Grade 8

42149

42149

50296

Professional/Support Services

Mon, 2 May 2022 00:00:00 GMT

Plymouth

Full-Time, Permanent

37

FR Permanent Fulltime All Year

Wed, 20 Apr 2022 00:00:00 GMT

Company info

Plymouth University
Website : http://www.plymouth.ac.uk