IT Operations Lead - Lubricants

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

February 15, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

We play an important role in defining the future of energy, by building the Upstream assets that deliver material cash flows, the Downstream assets where Shell produces advanced, low-carbon products, and the Integrated Gas, Renewables and Energy Solutions assets that deliver the energy that powers lives and livelihoods.

Projects and Technology supports Shell’s operated and non-operated assets, safely improving performance and raising the bar being a responsible operator. We use our technical, commercial, and digital skills to competitively optimise production and we replicate technologies across the portfolio. Projects and Technology also has a role to play making our assets top quartile on emissions intensity.

What’s the role?

The IT Operations Lead is accountable for the operations of the landscapes and the delivery of the day-to-day E2E application and infrastructure services according to the agreed Service Levels and/or Operate Level Agreements specific to Global Lubricants IT landscape. They are the day-to-day service integrator (end-to-end) to ensure landscapes and portfolio remain compliant. The IT Operations Lead drives Incident/Problem resolution in terms of delivery, fixes, and supportability with the team of engineers and/suppliers. They ensure regulatory and compliance controls are embedded in Landscape and portfolio through evidence collection.

The IT Operations Lead works with the IT Operation Engineers for supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape and portfolio changes and reviewing for enhancement and continuous improvement opportunities. They also build knowledge of relevant information risks and regulatory requirements.

Accountabilities include:

End-to end responsible for the IT operations of the relevant (Business Critical) product line, landscape or service according to agreed Service Levels and/or Operate Level Agreements

Responsible in supporting the IT Operations Manager for the IT operating plan, budget and operational lifecycle of the landscape

Responsible for managing supplier performance and contracts.

Responsible for reviewing the landscapes and products for enhancement and continuous improvement opportunities.

Responsible for compliance with the relevant information security, IT controls and legal and regulatory requirements.

Responsible for the identification of systemic issues on (Business Critical) Landscapes, driving structural improvements while balancing costs with business value; supporting Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership.

Responsible with operational readiness activities of enhancements and project solutions. This includes analysing and understanding business functional and non-functional requirements.

Ensure effective Major Incident (MI) management and swift service restoration - during Major Incidents

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer

Minimum ten (10) years relevant work experience in IT Service Operations

Bachelor’s Degree is a must

Strong knowledge in IT Service Management processes & Integration Support.

Strong understanding of Agile and DevOps delivery

Strong Knowledge of Cloud Hosting Platforms

Demonstrable experience in vendor and contract management.

Strong experience with information risk management and IT controls operations.

Strong Understanding of various cloud hosting technologies.

Continuous improvement: Implement on-going improvements to existing application landscape operations resulting in efficiencies gained.

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potentials

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com