Hotel Manager - Hilton West Palm Beach

Profile

Property Details:

The Hilton West Palm Beach is a tropical oasis in the heart of West Palm Beach. Located downtown adjacent to The Square shopping and dining, two miles from the Palm Beach waterfront, the hotel is connected to the Palm Beach County Convention Center via covered walkway. Guest enjoy the resort-style pool and cabanas, restaurants, live music, fitness classes, and lawn games. For more details, click HERE (https://www.hilton.com/en/hotels/pbiwphh-hilton-west-palm-beach//) .

What will I be doing?

The Hotel Manager will be responsible for the day-to-day operations of the Hilton West Palm Beach. You will provide leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotels to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff.

The Hotel Manager will also be responsible for performing the following tasks to the highest standards:

Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction

Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

What are we looking for?

Basic Qualifications:

Experience managing a property with revenue of $30M or greater and 300 rooms

2 years of Executive Committee role or equivalent experience

2 years minimum responsibility for budgeting and forecasting

Preferred Qualifications:

Strong operations/rooms background

Resort experience

Strong F&B background

Convention experience

Renovation experience

Able to deliver an elevated guest experience

Here are some perks you can enjoy when joining our team:

Access to your pay when you need it through DailyPay

Career growth & development

The Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Groups

Recognition and rewards programs

And so much more

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: General Manager/Hotel Manager

Title: Hotel Manager - Hilton West Palm Beach

Location: null

Requisition ID: HOT09HNF

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com