Business Process Analyst

Profile

Business Process Analyst

at Pure Storage

Mountain View, California

BE PART OF BUILDING THE FUTURE.

Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.

Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds.

The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.

We’ve only scratched the surface of our ambitions

, and as we continue to gobble up market share, we’re blazing trails and setting records:

For

seven straight years, Pure has been named a leader in the Gartner Magic Quadrant

(five years in the MQ for Solid-State Arrays, and two in the newly created MQ

for Primary Storage).

Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia

Net Promoter Score

, certified by Owen CX,

in the top 1% of B2B companies

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

WHAT YOU WILL BE DOING...

Deliver Process Excellence on high impact and visible strategic projects through process improvement, process design & innovation, and process re-engineering

Capture business workflows and drive alignment across global groups, including an immediate focus on our CRM migration to ensure that workflows are efficient and effective

Lead and manage UAT for the CRM migration and ensure that all systems and processes work as expected before gaining approval and sign off

Document processes, workflows, and procedures and build a reference library for the Customer Experience organization that will be updated and maintained over time

Create workflow charts using Lucid Charts or similar workflow management tool

Work with business stakeholders to understand requirements for existing or new processes and work with business analysts to craft proposed solutions

Ensure that outcomes derived from Customer Experience processes are in line with the strategic goals of the company

Communicates new or modified processes and content to all teams impacted across Customer Experience

Leverage internal and external benchmarks to identify business process improvement initiatives

WHAT YOU WILL BRING TO THE TEAM...

8 years of experience working with processes within a Technical Support or Professional Services organization

BA/BS in business or technology

Experience in a fast-paced technical environment

Excellent collaboration skills and ability to influence peers and other individuals who are not direct reports and build relationships at all levels of the organization

Able to engage and inspire employees and project team members

Ability to work with all levels of management

Exemplary time and project management skills with the ability to build strong cross-functional relationships and work collaboratively

Lean Six Sigma and ITIL certifications (preferred)

Strong organizational skills with a high level of accountability and professionalism; willing to go the extra mile to see issues to resolution; self-directed and resourceful

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at

TA-Ops@purestorage.com

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our

Applicant & Candidate Personal Information Protection Notice

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Company info

Pure Storage
Website : http://www.purestorage.com