IT Operations Lead Telecom

Profile

Louisiana, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

February 2, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

We play an important role in defining the future of energy, by building the Upstream assets that deliver material cash flows, the Downstream assets where Shell produces advanced, low-carbon products, and the Integrated Gas, Renewables and Energy Solutions assets that deliver the energy that powers lives and livelihoods.

Projects and Technology supports Shell’s operated and non-operated assets, safely improving performance and raising the bar being a responsible operator. We use our technical, commercial, and digital skills to competitively optimise production and we replicate technologies across the portfolio. Projects and Technology also has a role to play making our assets top quartile on emissions intensity.

What’s the role?

IT Operations Lead – Telecom

The IT Operations Lead – Field Telecom is responsible for all Field Telecom services and products delivered to the Gulf of Mexico (GOM) for the Deepwater Line of Business, a growing part of the Upstream portfolio. Partnering with colleagues to provide the best possible user experience to end users, this is an opportunity to play a part in taking Field Telecom into IT operations of the future, applying data and insights to deliver world class services.

You are going to be a key part of the PT-UP-IG-RES Service & Operations Management (SOM) team. This team delivers secure, reliable and affordable E2E IT operations to the Projects & Technology, Upstream, Integrated Gas and Renewables & Energy Solutions and businesses. As IT professionals with a business lens our focus is to unlock value and accelerate Shell’s journey in the energy transition.

Accountabilities include:

Responsible for delivery of all Field Telecom operational services and products for the Gulf of Mexico (GOM). In this capacity, responsible to deliver operational services and projects. This team will include a shared pool of resources working either onsite or traveling offshore on rotation. TA2 and TA3 certifications will be embedded with the team

This role is in the Deepwater SOM team and is responsible for asset service delivery with a dotted line to the central PCD & Field Telecom organization that has global and regional responsibilities. Design engineers will be in the PCD & FT global team for consistency

Key member of the DW GOM natural team for delivery of all IDSO services and products, led by the GOM Sr Site Operations Manager. This includes demand and new and/or changing requirements. Deliver services with existing standards, collaborating with global teams for new services and technologies

Responsible for reviewing services and products for enhancement and continuous improvement opportunities

Responsible for information risk management (IRM) and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements

Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; supporting Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership

Manage Operational Readiness for new demand, changes and projects impacting the portfolio – including analyzing and understanding business functional and non-functional requirements

Ensure effective Major Incident (MI) management and swift service restoration.

Member of Emergency Response Teams (e.g., Incident Management Team, Crisis Management Team)

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Minimum of seven (7) years’ experience in IT with IT leadership experience.

Bachelor’s Degree is preferred

Job Grade of Supervisor/Manager: JG3

Proven experience in a multi-disciplined IT environment with strong background in IT operational service delivery, service management and contract management.

Experience with Data Center environment (infrastructure, security, services)

A high degree of technical network knowledge on traditional (IP) networks and systems as well as field telecom solutions such as Satellite, Optical/Radio links, Wireless Canopy, Mobile Radio (DMR/Tetra), Microwave, Fiber Optics, Telephony, Marine and Aeronautical Radio, Sub-marine Fiber and Access Security/CCTV.

Cisco router, switching, and/or security certification is an advantage.

Experience Offshore services, IT infrastructure projects, Offshore IT infrastructure deployments.

Excellent oral and written presentation skills. Create and deliver relevant and impactful communications.

Strong stakeholder management skills.

A continuous improvement mindset to drive operations of the future.

Delivery of IT projects through active participation in project teams and on project steering.

Drive external Service Providers to ensure the service delivered meets contractual and service requirements.

Ability to work outside of regular working hours as required to support IT Incidents, Emergency Response and the GOM Hurricane Incident Command Team.

Resilience, courage and the willingness to challenge and manage business expectations.

Position is in New Orleans at the Hancock Whitney Center

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com