Director Surety Operations

Profile

Are you a leader who is comfortable handling and directing surety client fulfillment activities and service support processes? You likely already communicate effectively with your teams and clients to get to this point in your career. If you're interested in joining one of the top surety operations in the world, this may be your next career move!How this role is different Apply your sophisticated knowledge of the surety world to ensure that appropriate resources are accessed and coordinated to achieve client service objectives including efficiency, effectiveness and quality control. We use several proprietary and commercial programs to support our clients, including AonBondLink, Bridge, and Outlook. We'll work with you to get you up to speed on our tools. Part of your role is to ensure complete and accurate usage of tools and automation systems to improve efficiency and reduce transactional costs! What the day will look like:Monitor compliance with Business Process Guidelines (BPG’s) and Signature Service standards. Coordinate/connect with Distribution, Client and Market teams to meet their needs through effective utilization of client fulfillment resources.Oversee carrier relations for operational issues.Communicate with clients, colleagues and sureties to verify that expected levels of service are being met or exceeded.Prepare spreadsheet with client account listings quarterly, which will include premium, income, etc. Maintain fee allocation/income schedule and oversee and coordinate stewardship portfolio data.Prepare monthly narratives for management.Provide surety technical advice and support to non-surety personnel.As a people leaderIdentify and recruit qualified client fulfillment colleagues and provide appropriate training and ongoing performance appraisals. Prepare client account assignment list and assign new and reassign existing accounts for optimal client support. Lead regular collaboration and business review meetings and activities, such as:Monthly meeting with all surety analystsWeekly meeting with team leadersWeekly Activity Reports (WAR) compiled and distributed to client advisory personnel and regular interactions with that team.Weekly conference calls with other directors and collection managers to review collection procedures and processes.Monthly clean-up reports by account and discuss with client fulfillment personnelWeekly/Monthly visits to offices, as needed Skills that will lead to success: A minimum of seven years surety or financial/professional service experience will help you quickly develop yourself in this group. Successful colleagues in this role have strong organizational, time management, and multi-tasking skills with an ability to recognize problems, establish facts and develop valid recommendations. To excel, you'll need to apply your excellent “people” skills, including ability to optimally communicate (both verbal and written) with colleagues, markets and clients. Additional traits include:Ability to prioritize work and manage time effectively.Ability to effectively interpret a variety of technical instructions, taking care of abstract and concrete variables.Experience or education in Risk Management/Insurance.Education and licensing requirementsBachelor’s degree is preferred for this role, or equivalent years of industry experience. Maintain Notary Republic designation and appropriate Producer license and Power of Attorney appointments with major surety markets.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.    About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2506042,qualifications:UNAVAILABLE,responsibilities:Are you a leader who is comfortable handling and directing surety client fulfillment activities and service support processes? You likely already communicate effectively with your teams and clients to get to this point in your career. If you're interested in joining one of the top surety operations in the world, this may be your next career move!How this role is different Apply your sophisticated knowledge of the surety world to ensure that appropriate resources are accessed and coordinated to achieve client service objectives including efficiency, effectiveness and quality control. We use several proprietary and commercial programs to support our clients, including AonBondLink, Bridge, and Outlook. We'll work with you to get you up to speed on our tools. Part of your role is to ensure complete and accurate usage of tools and automation systems to improve efficiency and reduce transactional costs! What the day will look like:Monitor compliance with Business Process Guidelines (BPG’s) and Signature Service standards. Coordinate/connect with Distribution, Client and Market teams to meet their needs through effective utilization of client fulfillment resources.Oversee carrier relations for operational issues.Communicate with clients, colleagues and sureties to verify that expected levels of service are being met or exceeded.Prepare spreadsheet with client account listings quarterly, which will include premium, income, etc. Maintain fee allocation/income schedule and oversee and coordinate stewardship portfolio data.Prepare monthly narratives for management.Provide surety technical advice and support to non-surety personnel.As a people leaderIdentify and recruit qualified client fulfillment colleagues and provide appropriate training and ongoing performance appraisals. Prepare client account assignment list and assign new and reassign existing accounts for optimal client support. Lead regular collaboration and business review meetings and activities, such as:Monthly meeting with all surety analystsWeekly meeting with team leadersWeekly Activity Reports (WAR) compiled and distributed to client advisory personnel and regular interactions with that team.Weekly conference calls with other directors and collection managers to review collection procedures and processes.Monthly clean-up reports by account and discuss with client fulfillment personnelWeekly/Monthly visits to offices, as needed Skills that will lead to success: A minimum of seven years surety or financial/professional service experience will help you quickly develop yourself in this group. Successful colleagues in this role have strong organizational, time management, and multi-tasking skills with an ability to recognize problems, establish facts and develop valid recommendations. To excel, you'll need to apply your excellent “people” skills, including ability to optimally communicate (both verbal and written) with colleagues, markets and clients. Additional traits include:Ability to prioritize work and manage time effectively.Ability to effectively interpret a variety of technical instructions, taking care of abstract and concrete variables.Experience or education in Risk Management/Insurance.Education and licensing requirementsBachelor’s degree is preferred for this role, or equivalent years of industry experience. Maintain Notary Republic designation and appropriate Producer license and Power of Attorney appointments with major surety markets.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.    About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-03-25T14:13:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-03-25T14:14:25.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.44/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Chicago,addressRegion:Illinois,streetAddress:200 E Randolph,postalCode:60601,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com