Senior Manager Business Operations

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for ensuring that unit standards are maintained in terms of customer profitability, pricing, contracts and equipment investments. Collaborates on the development and implementation of customer and contract performance metrics and tools. Analyzes prospective customer agreements to assess profitability and risk; makes recommendations to improve profitability where needed. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Comcast Technology Solutions (CTS) strives to be a valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivalled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen.

We are looking for a Senior Manager, Business Operations to lead all aspects of the Streaming, Broadcasting, & Advertising (SB&A) business unit's financials to ensure accuracy and insight of overall financial health. The Senior Manager will provide leadership and processes to understand all financial components, data integrity and accountability. They will support and advise leaders of financial risks and mitigation strategies and partner with Finance and other internal groups as appropriate.

Core Responsibilities

Analyzes actual results against expected performance and communicates areas for improvement.

Develops, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability, where needed.

Reviews and analyzes forecasts and recommends changes where appropriate. Updates forecasts with new developments to provide management with a current perspective of the business.

Provides training and education to lower-level management, exempt and non-exempt team members on metrics and tools to improve financial performance.

Collaborates with other operational departments such as Tech Ops, Construction and Business Services to ensure resources are available to support their daily needs and special projects.

Works on expense budgets for unit.

Hires, trains, evaluates, coaches and counsels staff.

Consistent exercise of independent judgment and discretion in matters of significance.

Other duties and responsibilities as assigned.

Our ideal candidate has:

7-10 years relevant experience

Proven experience with Excel, Salesforce, Adaptive, Smartsheet

Bachelor's Degree in Finance or a related area

Experience leading a team

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $108,228.85 - $162,343.28

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com